Video Archives | vAuto

Solving Sales, Service Friction During Appraisals

Solving Sales, Service Friction During Appraisals

In this Ted Ings roundtable, guests Patrick Janes and Bella Smylie join the discussion on solving one of the dealership’s most common internal challenges—friction between sales and service during appraisals. While the used car department is often the service department’s best customer, there’s no denying their distrust when it comes to reconditioning. Used vehicle managers […]

New AI-Driven Innovations: A Workflow Playbook for Connected Dealership Operations

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New AI-Driven Innovations: A Workflow Playbook for Connected Dealership Operations

Derek Hansen, shares a preview of how Common Problems, Vehicle Journey, vAuto Assistant, and Cox Automotive Navigator help your team move from insight to action.

Four AI-Driven Innovations Transforming How Dealers Work

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Four AI-Driven Innovations Transforming How Dealers Work

Meet the AI tools built to help your team appraise better, move faster, and stay focused on what matters. Explore Common Problems, Vehicle Journey, the Auto Assistant, and Cox Automotive Navigator — four innovations that bring the right data and next best actions to your fingertips, right inside the tools you already use.

How vAuto AI Transforms Dealership Workflows and Efficiency

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How vAuto AI Transforms Dealership Workflows and Efficiency

Featured at Access Innovation, vAuto’s exclusive event, this session shows how dealerships can use AI and curated automotive data to make smarter inventory and pricing decisions. Reduce guesswork, increase efficiency, and drive profitability with purpose-built AI.

Driven Her Way: Bethany Johnson on Learning, Leadership, and Dealer Experience

In this episode of Driven Her Way, Susan Givens sits down with Bethany Johnson, Strategic Planning Director at vAuto, to discuss her career journey from dealership retail to the vendor side of automotive. Drawing on more than 20 years of experience, Bethany shares why hands‑on dealer experience and an always‑be‑learning mindset are critical in today’s market. The […]

Distilling What Predictive Pricing Tells You About a Vehicle

Distilling What Predictive Pricing Tells You About a Vehicle

In this vAuto podcast, lead Performance Manager Michael McMullen discusses how predictive data science-based pricing recommendations help dealers make the most from individual used vehicle investments. McMullen shares how the recommendations help dealers capture the price premium a vehicle might deserve based on past history, performance; address the varying degrees of price sensitivity an individual […]

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vAuto LMV Q1 2026: Ramping Up for a Strong Tax Season

vAuto’s Derek Hansen and Patrick Janes highlight key takeaways that emerged from dealer conversations at the NADA 2026 convention in Las Vegas. Watch this Live Market View installment as they discuss how AI is helping dealers unlock profitability through operational efficiency; why inventory acquisition—and used vehicle department performance—will be foundational to drive growth as 2026 […]

Inside A GM’s ‘Must-Have’ List for Hiring a Used Vehicle Manager

Inside A GM’s ‘Must-Have’ List for Hiring a Used Vehicle Manager

In this Fixed Ops Roundtable episode, Mark Webster, General Manager of Mercedes-Benz Orange County and vAuto’s Patrick Janes detail how Webster built the profile used to hire a used vehicle manager. Key elements include: Familiarity with vAuto metrics and solutions; a partner approach to managing reconditioning; a focus on appraisal volume and quality; desire for data-driven decision-making.

Next Gen Perspective: Why Clear Career Paths Matter Most

Next Gen Perspective: Why Clear Career Paths Matter Most

In this vAuto podcast, Katie Tonozzi, a general manager in training at Flow Automotive Group, and vAuto’s Patrick Janes discuss how Tonozzi realized her desire to work in retail automotive at Northwood University and turned it into a budding career at a top-performing dealer group. Hear Tonozzi’s perspective on why a series of internship experiences, […]

NADA 2026 Preview: A Quick Rundown What’s New in Las Vegas

NADA 2026 Preview: A Quick Rundown What’s New in Las Vegas

In this vAuto podcast, Derek Hansen and Patrick Janes provide a preview of the AI-enabled innovations vAuto will debut at the NADA Show in Las Vegas to help dealers achieve greater success. Hear how the combination of AI and integrations with other Cox Automotive solutions can help you build and scale a customer-focused service lane […]