In this vAuto podcast, vAuto’s Dan Winchester highlights how appraiser Look to Book rates at some dealerships aren’t as good as dealers think. Winchester details the limits of LTB as a primary measure of appraiser performance, and why two new KPIs—appraisal effectiveness and appraisal completeness—offer a better way for dealers to maximize appraisal opportunities.
Hear how you can:
- Identify the inconsistencies in your appraiser performance/process your LTB doesn’t capture;
- Increase your ratio of appraisals to sales to improve your ability to acquire vehicles directly from customers;
- Assess how well appraisers do the steps of your appraisal process (do they use the OBDII scanners?) you expect.
