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    • Used Car Inventory Management

          • vAuto’s ProfitTime GPS is the industry’s only solution that brings data-driven insights about each vehicles value to every retail pricing and every sourcing decision you make — in every channel you make them.

            View software solution

          • vAuto’s Provision inventory management software uses vAuto’s Live Market View to help used car dealers stock, appraise, price and list more precisely than their competitors.

            View software solution

          • Secrets to Success: | Insights from Used Car Dealers

          • Facing a challenge? You’re not alone. Watch vAuto
            success stories to learn how dealers like you overcame obstacles and achieved even better results.

            View Dealer Voices

    • New Car Inventory Management

          • Conquest gives you a Live Market View of new car inventory in real time, resulting in better new car strategies.

            View software solution

          • Making more in a challenged new vehicle market | Q3 2024 Live Market View

          • Hear best practices to more effectively manage your new vehicle investments—all with an eye to help you capture a greater share of your market despite the headwinds. Watch this edition of vAuto’s Live Market View.

            Watch video

    • Wholesale Strategy

          • vAuto’s Stockwave wholesale sourcing software gives you access to vehicles from 300+ marketplaces with the most accurate, up-to-the-minute Live Market View of today’s used car values and pricing.

            View software solution

          • The proven way to profit at wholesale.

            View software solution

          • Stockwave: Using Glance to evaluate a vehicle's potential

          • Watch Stockwave’s Glance in action in this product demo video. Stockwave delivers live market data you can’t get anywhere else.

            See Stockwave’s Glance

    • Merchandising

          • Intelligent Promotion allows your dealership to merchandise more efficiently with attention-grabbing VDP content and promotions you can scale across your inventory.

            View software solution

          • Vehicle Intelligence 360 allows you to easily create a superior VDP experience that differentiates and showcases each used vehicle’s value online.

            View software solution

          • Hello Auto Group, with six stores in California and two more opening soon, uses Intelligent Promotion to boost marketing by displaying incentives on vehicle images, increasing clicks and leads.

            Watch

    • Reconditioning

          • iRecon reconditioning software allows your dealership to efficiently communicate with reconditioning partners, reduce holding costs and get vehicles in front of customers sooner.

            See software solution

          • See what repairing your recon can do for your profits

          • Building a more efficient process with iRecon can help increase your ROI. Use this calculator and see how much additional profit you could expect each month.

            Recon ROI Calculator

    • Solution Finder
  • Connections
  • Learning Center
    • Our Approach
          • Making more in a challenged new vehicle market | Q3 2024 Live Market View

          • Hear best practices to more effectively manage your new vehicle investments—all with an eye to help you capture a greater share of your market despite the headwinds. Watch this edition of vAuto’s Live Market View.

            Watch video

    • Performance Management
          • Making more in a challenged new vehicle market | Q3 2024 Live Market View

          • Hear best practices to more effectively manage your new vehicle investments—all with an eye to help you capture a greater share of your market despite the headwinds. Watch this edition of vAuto’s Live Market View.

            Watch video

    • Quarterly New/Used Newsletter
          • Quarterly Industry Insights | New and Used Car Newsletter

          • What happened in the new and used car industry this past quarter? Visit our Industry Insights page to learn about days’ supply, inventory, pricing, sales trends and more!

            Learn More

    • Live Market View
          • Making more in a challenged new vehicle market | Q3 2024 Live Market View

          • Hear best practices to more effectively manage your new vehicle investments—all with an eye to help you capture a greater share of your market despite the headwinds. Watch this edition of vAuto’s Live Market View.

            Watch video

    • Technical Support
          • The vAuto Help Center
            is Here

          • Find answers to your most common support questions in our ever-expanding library of Knowledge articles. Available to you 24/7 from the Support link at the bottom of every vAuto page.

            Help Center >

    • Training
          • Ongoing Training and Webinar Opportunities

          • vAuto offers on-going training and webinars each month for our dealers. Check out our upcoming schedule and register today! Then, put your knowledge to the test with vAuto Academy’s Variable Management certification.

            Training

            Webinars

            Academy Certification

    • Events
          • vAuto Events Schedule

          • Join us as we showcase our latest innovations, share insights, and operational best practices for dealers. Here’s where you can find us and a glimpse of what you’ll get.

            Events

    • Leadership
          • Making more in a challenged new vehicle market | Q3 2024 Live Market View

          • Hear best practices to more effectively manage your new vehicle investments—all with an eye to help you capture a greater share of your market despite the headwinds. Watch this edition of vAuto’s Live Market View.

            Watch video

    • FAQ
          • The vAuto Help Center
            is Here

          • Find answers to your most common support questions in our ever-expanding library of Knowledge articles. Available to you 24/7 from the Support link at the bottom of every vAuto page.

            Help Center >

    • Careers
          • An Evolutionary View of Performance Management | vAuto Podcast

          • In this vAuto podcast, Christian Hanna, Associate Vice President of Performance Management for vAuto, offers an overview of the coaching role that Performance Managers provide vAuto dealers to help them achieve greater success.

            Watch video

  • Request Demo
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Home » Performance Management – Important Information

Performance Management Important Information

Cancellations and Buy / Sells – Send Immediately!

For all vAuto cancellations and buy / sells VAT.OneSave@CoxAutoInc.com

Canada

Upsells, removals, harvest, and warm leads
VAT.TraderUpsell@coxautoinc.com

Technical, billing and / or negative customer feedback
VAT.TraderCanada@coxautoinc.com

Pricing

Request Pricing for all PM/PC Sales
Dealer Group breakouts
VAT.Price@coxautoinc.com

Agreements

Request Agreements for all PM/PC Sales
VAT.PMOps@coxautoinc.com

Billing

Request copies of customer invoice
VAT.Billing@coxautoinc.com

Account Changes

Request Dealer Name or Address Change
VAT.AcctChange@coxautoinc.com

PM Dept. Support

Questions about PM Process, Salesforce issues, Account Assignments
PMSupport@coxautoinc.com

Questions related to commissions
PMRetention@coxautoinc.com

Request vacation time
VAT.PMPTO@coxautoinc.com

PM Dept. Expense
VAT.PMExp@coxautoinc.com

PM Referrals For Other Cox Products

Account Page – Cox Automotive Team Directory
Salesforce

PM New User Training Request

From POA, click Request New User Training,
Salesforce

Technical Support

Report a product issue, bug or enhancement (Contact record, click on Cases, submit New Case)
New Case in Salesforce

PM: Escalate an existing vAuto Tech Support Case
VAT.PMEscalations@coxautoinc.com

PC: Request Case Escalation for an existing vAuto Tech Support Case
VAT.PCRCE@coxautoinc.com

Request a change in vAuto application
VAT.VAT-AppRequests@coxautoinc.com

Window sticker example (clean filled out sticker, buyers guide, or sales marketing form)
VAT.StickersGroup@coxautoinc.com

KBB-ICO

Dealer Cancellation/jeopardy of cancelling
SaveICO@coxautoinc.com

Dealer At-Risk for ICO Products
ICOatRisk@coxautoinc.com

ICO Product Questions/Assistance
cai.ICOOperations@coxautoinc.com

Request ICO Dealer Training
http://icotrainingrequest.com

Present Digital Services offerings Email blast templates/CRM templates
http://eblastexamples.com

KBB Digital Services
KBBDigitalServices@coxautoinc.com

PM Dept. Support

IT Help Desk (855-410-0111)
Service Station Ticket

HR Help Desk (855-449-0010)
ESC@coxautoinc.com

Concur Travel & Expense
Concur@coxautoinc.com

Cox Travel (800-255-4883)
CoxTravelServices@CoxInc.com

HomeNet Questions

Requests or Questions related to HomeNet
HMN.Engagement@coxautoinc.com

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