In this Ted Ings roundtable, guests Patrick Janes and Bella Smylie join the discussion on solving one of the dealership’s most common internal challenges—friction between sales and service during appraisals.
While the used car department is often the service department’s best customer, there’s no denying their distrust when it comes to reconditioning. Used vehicle managers bemoan reconditioning costs and time, while service directors feel like they’re constantly being second-guessed.
But here’s the new reality: a win-win awaits dealers who tune up their appraisal process to more fully capture each vehicle’s condition, so everyone is working from the same understanding. Discover how AI-driven appraisal tools are helping bring greater transparency, alignment, and harmony to your sales and service departments.
