Performance Management Important Information

Cancellations and Buy / Sells – Send Immediately!

For all vAuto cancellations and buy / sells VAT.OneSave@CoxAutoInc.com

Canada

Upsells, removals, harvest, and warm leads
VAT.TraderUpsell@coxautoinc.com

Technical, billing and / or negative customer feedback
VAT.TraderCanada@coxautoinc.com

Pricing

Request Pricing for all PM/PC Sales
Dealer Group breakouts
VAT.Price@coxautoinc.com

Agreements

Request Agreements for all PM/PC Sales
VAT.PMOps@coxautoinc.com

Billing

Request copies of customer invoice
VAT.Billing@coxautoinc.com

Account Changes

Request Dealer Name or Address Change
VAT.AcctChange@coxautoinc.com

PM Dept. Support

Questions about PM Process, Salesforce issues, Account Assignments
PMSupport@coxautoinc.com

Questions related to commissions
PMRetention@coxautoinc.com

Request vacation time
VAT.PMPTO@coxautoinc.com

PM Dept. Expense
VAT.PMExp@coxautoinc.com

PM Referrals For Other Cox Products

Account Page – Cox Automotive Team Directory
Salesforce

PM New User Training Request

From POA, click Request New User Training,
Salesforce

Technical Support

Report a product issue, bug or enhancement (Contact record, click on Cases, submit New Case)
New Case in Salesforce

PM: Escalate an existing vAuto Tech Support Case
VAT.PMEscalations@coxautoinc.com

PC: Request Case Escalation for an existing vAuto Tech Support Case
VAT.PCRCE@coxautoinc.com

Request a change in vAuto application
VAT.VAT-AppRequests@coxautoinc.com

Window sticker example (clean filled out sticker, buyers guide, or sales marketing form)
VAT.StickersGroup@coxautoinc.com

KBB-ICO

Dealer Cancellation/jeopardy of cancelling
SaveICO@coxautoinc.com

Dealer At-Risk for ICO Products
ICOatRisk@coxautoinc.com

ICO Product Questions/Assistance
cai.ICOOperations@coxautoinc.com

Request ICO Dealer Training
http://icotrainingrequest.com

Present Digital Services offerings Email blast templates/CRM templates
http://eblastexamples.com

KBB Digital Services
KBBDigitalServices@coxautoinc.com

PM Dept. Support

IT Help Desk (855-410-0111)
Service Station Ticket

HR Help Desk (855-449-0010)
ESC@coxautoinc.com

Concur Travel & Expense
Concur@coxautoinc.com

Cox Travel (800-255-4883)
CoxTravelServices@CoxInc.com

HomeNet Questions

Requests or Questions related to HomeNet
HMN.Engagement@coxautoinc.com