Dealer Voices: “We’re on the Right Path.”

In this episode of the vAuto Podcast Retail Revival series, host Randy Kobat and Phillip Gill, general sales manager of Tom Gill Chevrolet in Florence, Kentucky, discuss how business has changed at the dealership since the COVID-19 pandemic started. Phillip outlines how the pandemic disrupted his transition to Provision ProfitTime, and then proved to be a useful way to position the store for a record-setting pace of sales in May. Phillip shares some of the ways he’s changing his sales process to retain and grow the share of customers who now prefer digital retailing. He also discusses the opportunities dealers have to achieve greater efficiencies and profitability by adapting their business to new retailing realities.